Terms of service

Please allow 1-10 BUSINESS DAYS (Monday-Friday) for processing unless otherwise noted at the home page and top of website. 


We do not create a shipping label until your order is processed on our end. At that time, you will receive a tracking number. 


Turnaround time is subject to change depending on sales and order volume. Please join our Facebook group at sweetsouthernfreshieco to stay up to date on any changes or delays! We also post any announcements on the banner at the top of the website. 


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Please keep this in mind before contacting us for order statuses.

  •   We consider our business hours Monday-Friday 8am-5pm.
  •   Weekends and Federal Holidays do not count as a business day.
  •   Once a shipping label is created, please allow 24-48 hours for “movement" as USPS acceptance into their system may vary.
  •   Once a shipping label is created, orders may not be picked up until the following business day by USPS.

We DO NOT guarantee shipping times. Please note that once an order is sent, it is out of our hands, and anything concerning your package should be followed up with USPS. Packages may take longer during peak times such as holidays.

Please assure that your address is correct, as the one we are given is the one that will be used, and you will be responsible for paying for shipping again if the address is incorrect or returned to us. 


All shipping is currently a standard flat rate. 

We reserve the right to change this policy as and when we see fit, and upon using our services you agree to this: 

SSFC will not refund or exchange any molds with self-inflicted damage (ie. cutting a hole in the mold for eyelet screws to be baked in).


Refund Policy


Due to the custom nature of our products and that all orders are made after being placed, we do not accept returns, exchanges, or cancellations. Any exceptions will be made at our sole discretion.

All molds are handmade & hand poured at the time of an order being placed. Small & superficial imperfections may occur including: 3-D Print lines, microscopic bubbles, microscopic debris, incomplete lines, stray glitter, etc.

We quality control each mold to the best of our ability to make sure no large defects occur on the freshie side of the mold, where your product would be affected.


Damages or Defects

If there is a large defect AND your freshie is compromised as a result, please contact us immediately with a picture. We want to make it right and will happily send out a new mold or provide you a store credit.


Hours of Operation


We accept orders 24 hours a day, 7 days a week. I will respond to you within 24 hours to resolve any issues or to answer any questions you may have! During the weekends, answer times may be delayed. Please send contact us with any questions you might have via email at 

Molds

All molds can be used for Freshies, Soaps, Candles, Resin.

Store Policy

We also reserve the right to refuse service to anyone for any reason.